Terms and Conditions

We tried to put together a list of the most frequently asked questions about our hotel. Please check the Questions and Answers below and do not hesitate to get in touch with us shall any need further information.

Children are welcome in our hotel. We have cots and high chairs available upon request.

To find out more about our facilities please check the About Us page.

About us

How can I book a room in your hotel?

You can check our availability on booking.com and place a booking. You can also call or email reception.

What time is check-in and check-out?

Check-in at our hotel is from 14:00 onwards. Please notify us at cityhotel@abv.bg if you're planning and early or later check in. Check-out is until 12:00.

Do you offer breakfast?

Breakfast is included in some of our packages but don't worry, you can always add breakfast to your stay for extra €3.

How can I pay for my stay?

We accept cash payments in Bulgarian Leva and Euro. You can also pay by card.

About your booking

What is your Cancellation policy?

Are pets allowed in your property?

Pets are allowed on request. Charges may be applicable.

Can I request a transfer from/to the airport?

Please contact us in advance so we can book your taxi transfer from or to the airport. The journey should cost around 12 leva.

Is parking available at the hotel?

The hotel offers its guest parking free of charge.


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