Personal data

PERSONAL DATA PROTECTION POLICY

/ FOR CONFIDENTIALITY /

CITY HOTEL, owned by NEW STAR CITY Ltd., entered in the Commercial Register at the Registry Agency with UIC 205688047, with registered office and address of management: Burgas, Izgrev, Transportna Str. , City Hotel – Reception, is the administrator of personal data at the CPDP and processes the provided data and personal information in accordance with the Personal Data Protection Act and the General Regulation on Personal Data Protection (EU) 2016/679.

This Privacy Policy applies to CITY HOTEL Burgas and its official website. www.cityhotel.bg .

We, as a controller of personal data and as a professional in the field of tourism, respect the privacy of consumers. This security policy aims to inform you about the process of collection, use and redirection of personal data. Therefore, please read its contents carefully. If you have questions, you can ask them at the following e-mail address: info@cityhotel.bg .

DEFINITIONS

For the purposes of this policy:

Personal data is any information relating to a natural person who has been or may be identified, directly or indirectly, by an identification number or by one or more specific features. The data may relate to facts (eg name, e-mail address, location or date of birth) or to an opinion on the actions or behavior of the Data Subject.

Personal data administrator is a natural or legal person, public body, agency or other structure, which alone or together with others determines the purposes and means for the processing of personal data; where the purposes and means of such processing are determined by Union law or the law of a Member State, the controller or the specific criteria for determining it may be laid down in Union law or in the law of a Member State;

Processing of personal data is any action or set of actions that may be performed on personal data by automatic or other means, such as collecting, recording, organizing, storing, adapting or modifying, restoring, consulting, using, disclosing, transmitting, disseminating, providing , update or combine, block, delete or destroy

Direct marketing is a set of activities aimed at improving the quality of our services and their compliance with the exact needs and interests of our guests and analysis of their satisfaction. This includes activities such as: online advertising campaigns, e-mail marketing, surveys, user profiling and more.

PROCESSING OF PERSONAL DATA

In order to provide and improve the services we provide and for the needs of administering the resources to them, we store, use and process personal data in compliance with applicable legal requirements.

The grounds entitling us to process your data are described in detail in the Tourism Act, the Civil Registration Act, the Electronic Document and Electronic Certification Services Act (for payment through POS terminals) and other relevant regulations.

In carrying out its activities, the company processes personal data of individuals necessary for the performance of contracts. In connection with this, we collect and process the necessary amount of data sufficient for the exact fulfillment of the obligations under the respective contract.

TYPES OF PERSONAL DATA PROCESSED

The types of personal data that the controller collects and processes are different, according to the purposes for which they are collected and the reasons for their processing:

The types of data collected according to their purposes are the following:

1. In order to make a request and confirm a reservation, CITY HOTEL Burgas collects and processes the following types of data:

a / When booking, through the website:

– Name and surname of the contact person;

– e-mail address and telephone number of the contact person;

b / When booking by phone:

– phone number for feedback and e-mail address for booking confirmation

– Name and surname of the contact person;

This data is stored until the reservation is made. Then the data is destroyed and their further processing is impossible.

2. For the purposes of accommodating guests in “CITY HOTEL” Burgas, the administrator processes and stores the following data:

– PIN / LNC;

– Name of the person (for Bulgarian citizens – in Cyrillic, for foreigners – in Latin, according to the national identity document);

– Date of birth;

– Gender;

– Citizenship;

– Identity card number / valid national identity document;

– State that issued the national identity document.

The data collected for the purposes of registration at the hotel are collected on the basis of Art. 116, para 2 of the Tourism Act and are necessary for keeping a register of accommodated tourists. The data is stored for a period of 5 / five / calendar years.

3. For the purposes of the realization of corporate or personal events in “CITY HOTEL” Burgas the following data are processed and stored:

– Two names of the person organizing the event. In case of corporate events, contact person designated by the legal entity, organizer of the event;

– e-mail address and telephone number of the contact person

These data are stored for up to 3 / three / calendar years after the event.

4. For the purposes of direct marketing, including analyzing and profiling the target audiences to track the satisfaction of our customers, we process the following data:

• E-mail address;
• IP address;
• Location;
• Language;
• Years;
• Gender;
• Interests;
• Behavior of the users of the site of “Beers” Ltd.

The processing and storage of this data requires the explicit consent of the data subject. The data that are processed for the purposes of direct marketing are stored for a period of 3 / three / years or until the withdrawal of consent.

The purpose of collecting this data is to provide you with personalized offers and services that meet your needs and expectations.

Video surveillance is carried out at our sites in order to protect, exercise or preserve the legal rights, privacy, safety or property of the administrator, his employees and / or contractors, as well as to ensure the safety, privacy and security of hotel guests and members of society. Video surveillance recordings are stored for a period of 1 / one / month. Certain employees have access to the data within the framework of their official duties. The purpose of collecting personal data is to identify individuals in order to control access. (If video surveillance is not performed on the site, remove the paragraph)

PRINCIPLES OF PROCESSING

When processing personal data, we adhere to the following principles:

– legality – when collecting, processing and storing your data, we comply with the provisions of applicable Bulgarian and European legislation;

– good faith and transparency – the data we collect, process and comply with this privacy policy, which is available to each user;

– relevance of the processing to the purposes and minimization of the data – the types of data we collect are minimized according to the purposes for which they are processed. The purposes for which your data is processed are those for which we have obtained your consent;

– limitation of storage – we process and store the received data for a period of time, according to the purposes for which they are needed and according to your consent.

– consent of users for data processing – in order to use your data for marketing purposes, in order to improve the services we provide, we must obtain your explicit consent.

Please note that when you send an inquiry to CITY HOTEL Burgas (for price conditions, for booking, for clarification of a reservation already made, for an event and / or other issues related to the services provided by the hotel), you give Your consent for NEW STAR CITY Ltd. to store and process the personal data provided by you for the purposes of the inquiry.

After sending your request, you will receive from us a proposal to give your consent, to process your data for the following purposes:

– for the purposes of direct marketing, as well as to receive newsletters about our current proposals travel ideas and organized games and events;

– for surveys on your satisfaction with our services;

By giving your consent for the processing of your data for the purposes of direct marketing, you will not only receive up-to-date information about our most attractive offers, but you will also contribute to the improvement of our services. By giving our consent, we will provide you with information on preferential terms and offers, as well as a wide range of products and services, or we will direct your attention to those that may be of interest to you. This information may include references to special offers, new products and new services. If you are no longer interested in receiving such information from us, you can withdraw at any time by withdrawing your consent to the processing of your data by sending your request to the e-mail address: info@cityhotel.bg. In this case, your data will be deleted in accordance with applicable regulations and current privacy policy.

PROTECTION OF PERSONAL DATA

Confidentiality of personal data

We use electronic methods for processing personal data in order to ensure accurate and fast provision of services and assistance to users.

The process of processing your personal data provided to CITY HOTEL Burgas is carried out in accordance with the applicable legislation in the field of personal data protection, and we respect your privacy.

Customization and Cookies

New technologies allow us to customize our website for each individual client. Cookies are text files that contain information that allows returning users to be identified. Cookies are stored locally on the device you use to access our website: www.cityhotel.bg and do not cause damage to your system.

Cookies relieve you of the need to enter data more than once, facilitate the transmission of specific content and help identify your preferences (appearance and usability settings). Accumulating and analyzing this information allows us to improve electronic services and the overall user experience so that they meet as closely as possible to your needs.

SECURITY OF PERSONAL DATA

CITY HOTEL Burgas and NEW STAR CITY Ltd. apply technical and organizational security measures to protect the personal data you provide from accidental or unlawful destruction, accidental loss, unauthorized access, alteration or distribution, as well as and from other illegal forms of processing by unauthorized persons. The security measures we apply are subject to constant improvement and adaptation to the latest technologies.

The collected personal data can be provided to partners of “CITY HOTEL” Burgas and “NEW STAR CITY” Ltd., which act as processors of personal data on behalf of “NEW STAR CITY” Ltd. and are committed to comply with all applicable data protection rules. We comply with the condition that the relevant information may be used only within the limits set by the legal basis on which it is collected or by your personal consent to the processing carried out on behalf of NEW STAR CITY Ltd., and that this information should be treated as confidential.

CITY HOTEL Burgas, NEW STAR CITY Ltd., may disclose and provide personal information in accordance with applicable law, if a court or administrative body orders or requires it or if the provision of personal data is related to the legal obligation of “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd. The data collected for the purposes of accommodation in the CITY HOTEL in Burgas are available to third parties specified in the Tourism Act – the Ministry of Tourism, the Municipality of Burgas and the Minister of Interior, the National Revenue Agency and the National Statistical Institute.

RIGHTS OF USERS, ABOUT THEIR DATA

1. In accordance with current regulations, you have the right of ownership and access to the data you have provided for processing. With a written application to the e-mail address: info@cityhotel.bg, you can receive information about the type of personal data provided and the purpose of their processing, as well as request that we remove any records of your personal information, without the possibility of further processing. When accessing your data, you can request that it be corrected in case you find errors or inconsistencies.

The written application can be sent in person (or by a person authorized by a notarized power of attorney) to the specified contact address or electronically, from the e-mail address you provided us, as data for processing.

Address for contact and exercise of the rights described above: NEW STAR CITY Ltd., Address: Burgas, Izgrev, Transportna Street, City Hotel – reception, email: info@cityhotel.bg.

2. Users have the right to object to the processing of their data. The objection is addressed to “NEW STAR CITY” Ltd., under item 1 of this section. NEW STAR CITY Ltd. undertakes to review your objection and to inform you within 30 calendar days of its receipt of the results of the internal audit.
3. Consumers have the right to complain to the competent supervisory authority. According to the current legislation, the competent supervisory authority in the Republic of Bulgaria is the Commission for Personal Data Protection, address: Sofia 1592, bul. “Prof. Tsvetan Lazarov ”№ 2 (www.cpdp.bg).
4. Users have the right to receive their data, which “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd. store when they are provided in a structured, widely used and machine-readable format. Users also have the right to transfer this data to another controller of personal data without hindrance by NEW STAR CITY Ltd., in cases and in respect of data provided by consent, in cases of data provided under a contract under which the user is party or data provided when taking steps by the consumer and requesting a contract.

CHANGES TO THE RULES FOR THE PROTECTION OF PERSONAL DATA

The rules of “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd. for personal data protection may be changed unilaterally by “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd. in view of their improvement, offering new services, changes in the way we serve and communicate with our customers, as well as in connection with legislative changes.

When making changes in the current rules for personal data protection “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd., brings to your attention the changes made by publishing them on our website www.cityhotel.bg, providing you a reasonable period of time to get acquainted with them, after the expiration of which they begin to apply in the processing of your personal data, without further notice. If you declare that you reject the changes within this period, it will be considered that you have withdrawn your consent to the processing of your personal data and “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd. will suspend their processing in the future. This may be related to the termination of your registrations for our games, services, e-newsletters, etc., for the purposes of which you originally provided us with your personal data.

Contact the team of “CITY HOTEL” Burgas, respectively “NEW STAR CITY” Ltd .: if you have questions about our measures and rules on personal data protection, please send a message with the topic: “CITY HOTEL Burgas – Protection of personal data “at the following address: e-mail: info@cityhotel.bg.